FAQ

Have questions about our products or your order? We've got you covered. Browse the answers below, or contact the Milo Store team if you need further assistance.

General Questions

What kind of products does Milo Store sell?

Milo Store offers a wide range of innovative cleaning and care products, including household cleaning solutions (foam cleaners, grease removers, rust removers, toilet cleaners), personal care items (teeth colour corrector serum, bath sponges), automotive care products (engine catalytic converter cleaner, defrosting spray), jewelry care (jewelry cleaner spray), and kitchen tools (silicone cup brushes, soap dispensing scrubs).

Are your products safe for families and pets?

Yes! The majority of our products are formulated to be non-toxic and safe for everyday household use. For example, our Multipurpose Rust Remover Spray and Automatic Powerful Foam Cleaner are explicitly safe for kids and pets. Always follow the usage instructions on each product label.

Are your cleaning products environmentally friendly?

We prioritize safe and responsible formulas. Our Automatic Powerful Foam Cleaner is chlorine-free and septic-safe, and many of our products are free from harsh chemicals. We are continuously working to offer more eco-conscious options.

Product-Specific Questions

How does the Teeth Colour Corrector Serum work?

Our Teeth Colour Corrector Serum uses two water-soluble dyes to neutralize yellow undertones on natural teeth, giving them a brighter, whiter appearance. It is safe for use on veneers, caps, implants, bridges, and bonded teeth. Each bottle is 30ml with a 2-year shelf life.

Can the Jewelry Cleaner Spray be used on all types of jewelry?

Yes! Our Jewelry Cleaner Spray is safe for diamonds, silver, gold, platinum, brass, pearls, opals, emeralds, rubies, and sapphires. It is 100% ammonia-free and non-toxic, and restores shine in as little as 1 minute.

What surfaces can the Nano Crystal Stone Coating Spray be used on?

The Nano Crystal Stone Coating Spray is designed for marble, granite, quartz, and saponite surfaces. It provides stain protection, gloss enhancement, and creates a waterproof, hydrophobic surface to keep your stone looking pristine.

Is the Silicone Cup Brush food-safe?

Absolutely. Our Soft Bristle Silicone Cup Brush is made from 100% BPA-free, food-grade silicone. It repels odors and stains, making it perfect for cleaning bottles, cups, and containers safely.

Can the Engine Catalytic Converter Cleaner be used in any vehicle?

Our Engine Catalytic Converter Cleaner is designed to dissolve deposits in catalytic converters, oxygen sensors, and fuel injectors to improve fuel efficiency and reduce carbon buildup. Please refer to the product instructions and consult your vehicle manual to confirm compatibility.

Can the Defrosting Spray be used on car windshields?

Yes! Our Defrosting Spray for Fridge & Freezer works on refrigerators, freezers, frozen pipes, and car windshields. It is non-corrosive and safe for direct skin contact.

Orders & Shipping

How long does it take to process and ship my order?

Orders are processed and shipped within 1–3 business days. We offer worldwide tracked shipping, with standard international delivery taking 10–25 business days depending on your location and customs clearance.

Do you ship internationally?

Yes, Milo Store ships worldwide with tracking included on all orders.

Will I have to pay customs or import duties?

Customers are responsible for any import duties, taxes, or customs fees in their country. Please note that chemical-based products (sprays, foam cleaners, degreasers, automotive cleaners) may be subject to additional customs scrutiny in certain countries — we recommend checking your local regulations before ordering.

Returns & Refunds

What if my item arrives damaged or defective?

If your item arrives damaged, defective, incorrect, or with missing parts, please contact us within 7 days of delivery with photo or video proof. We will arrange a full refund, replacement, or compensation promptly.

Can I return a product if I change my mind?

Yes, personal preference returns are accepted. The customer is responsible for return shipping costs, and items must be unused and in their original packaging. Please note that opened or used cleaning products, personal care serums, and automotive care sprays cannot be returned for hygiene and safety reasons.

Wholesale & Bulk Orders

Do you offer bulk or wholesale pricing?

Yes! Milo Store welcomes bulk inquiries for all our product lines. Bulk buyers enjoy exclusive pricing and priority fulfillment. Please contact us directly to discuss quantities, pricing, and terms.

Still Have Questions?

Our team is happy to help! Reach out to the Milo Store support team during business hours and we'll get back to you as soon as possible.